My email is marked invalid, how do I update it?

Modified on Fri, 12 Apr 2024 at 10:56 AM

You may be getting a message at the top of your course home screen saying your email is invalid. It is important to have a valid email address in our system so you can receive communication from the course, including your course completion email. 

If the system has marked your email invalid, follow the below steps to verify the email address in your profile.  

1. Log into your Engagement RX portal home page

2. Click on Account in the top right hand corner

3. From the dropdown menu select My Profile

4. The email address shows in the top row of the page under General Settings

5. Type in a new email address if the one showing is incorrect 

6. If the email is correct, email to ask that this email be marked valid 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article