I use ActiveCare and need support!

Modified on Fri, Nov 21 at 10:01 AM

Users, members, and participants of ActiveCare should visit the ActiveCare Support site for assistance.


Our team can help you wish issues pertaining to:

  • Registering for ActiveCare
  • Completing Incentives & Rewards Tasks
  • Accessing or Uploading Forms
  • Logging in
  • Progressing in a specific course
  • Watching video or listening to audio
  • Translating the site into your chosen language
  • And more!


Please note our technical support team does not directly handle reviewing or approving any forms or incentives data you have submitted, and cannot award points or complete incentive tasks. For reward or approval questions, you should reach out to your benefits or HR team!


You can find the ActiveCare Support Site at:

https://activecare-support.avidonhealth.com


If you are a health coach or admin looking for support with managing your users' experience in ActiveCare, please see this article instead:

I am an ActiveCare Admin or Coach and need support!

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